Contractual conditions, guarantee, return of goods, exchange
We sell exclusively to commercial customers. With your order you confirm,
that they are exercising commercial or self-employed professional activity
All contracts are based on the applicable laws of the German Civil Code or German Commercial Code; separate terms and conditions
are not used. Returns and exchanges are fundamental
excluded; Special features are negotiated separately with each customer.Spare parts guarantee
We offer a 1-year manufacturer's warranty on replacement parts from the date of invoice. Plugless, as well
gas-powered devices must be connected by a professional. For cooling and
During typical start-up, freezers must pass the parameters of a
professional to be hired. Failure to comply will void the warranty. die
The technician's invoice must be retained within the warranty period.
The spare parts guarantee is free.
The following materials are excluded from the warranty:
Materials from glass, gaskets, sealing material, ceramics, fireclay, as well
wear parts such as B. Thermocouples.Spare Part order
for insurance reasons, we are only allowed to deliver spare parts to specialist dealers and certified specialist companies. The sales- and servicepartner locations can be found here: https://www.heidebrenner.de/maps/fachhandelspartners . You can also hire your local professional to do the repair.
Redeeming vouchers in the online shop
All discount vouchers that you receive in the online shop or that are sent to you by firstname.lastname@example.org up to and including April 30, 2023 are valid until May 31, 2023. Exceptions to this will be communicated to you when the voucher is sent. Redeeming a discount voucher requires that you have set up a customer account on www.heidebrenner.de.
Discount vouchers can only be used on non-discounted products in the online shop. Also excluded from the voucher are previous models that are offered at an older list price (categorized in the shop under "Offers").